Senior Client Services Analyst II
Location: Omaha, NE (Hybrid up to 50% at management discretion)
Position Overview: The Senior Client Services Analyst is responsible for managing and troubleshooting customer service and business development processes related to property and casualty operations. This role involves making decisions within authority limits on customer accounts, training and onboarding employees, and improving departmental knowledge and skills. The analyst will also participate in evaluating and implementing new computer applications and software to enhance customer interactions and streamline workflows.
Key Responsibilities of the Senior Client Services Analyst II :
- Oversee, assist, and troubleshoot customer service and business development processes related to technical support.
- Work with management to adjust procedures for technical support activities.
- Plan, develop, recommend, and coordinate training for new employees and current staff to enhance departmental knowledge and skills.
- Research and evaluate new or revised processes to improve workflow and update procedures.
- Develop resource materials, coordinate education, and conduct post-training assessments.
- Identify and manage second and third-level support issues, establishing protocols and processes for handling various support levels.
- Participate in customer service processes related to software products, overseeing and directing others in handling technical issues.
Qualifications of the Client Services Analyst II:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum of five years of related work experience.
- Proficiency with personal computer software, including Microsoft Office (Excel, Word, etc.).
Ideal Candidate for the Client Services Analyst II:
- Excellent written and oral communication skills.
- Strong commitment to providing exceptional customer service.
- Ability to prioritize and organize time and resources effectively, managing multiple high-priority tasks.
- Strong delegation, planning, and deadline management skills.
- Attention to detail and accuracy in work.
Salary: Willing to pay what market offers
Hours: M-f, 8AM-5PM
If you meet these qualifications and are looking to contribute to a growing team, you are encouraged you to apply.
Reach out to Lillian@cornerstonestaffinginc.com or 402-682-8996 for more details.