At Chapman Automotive Group, our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong, lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals supporting Chapman’s vision of exceptional service. We are looking for enthusiastic, forward thinking, and compassionate individuals to join our team! This role is a critical component of the customer experience, and we expect the best. The right individual is determined, kind by nature, and always strives for excellence. If this sounds like you, we encourage you to apply! We are currently looking for individuals to join our July and August training classes.
What We Offer:
- $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment
- 40 hours per week with a Tuesday – Saturday schedule
- Company culture that reinforces professional development and training opportunities
- Become a valued member of a supportive team
- Affordable medical, dental and vision insurance
- Life insurance and disability coverage options
- Paid time off and holiday pay
- Company contributions into a 401(k) retirement plan
- Employee/family discounts on vehicle purchases and service
- Employee assistance program, volunteer opportunities and more!
Core Responsibilities:
- Facilitate communication between customers and dealership counterparts via email & phone
- Assist customers with scheduling service appointments
- Provide clear, helpful communication to everyone you interact with
- Multitask between speaking with customers and notating customer accounts
Desired Qualifications and Experience:
- 1+ years of customer service experience REQUIRED
- Experience working in a high volume inbound call center is preferred
- Proficient with software and technology (dual monitor experience preferred)
- Exceptional verbal and written communication skills
- The ability to think from the customer’s perspective and show empathy
- Team oriented with the ability to work independently when required
- Fluent in written and verbal English. Bilingual is a STRONG plus!
- Must pass a pre-employment background check and drug screening
Hours and Work Environment
This is a full time, IN-OFFICE position working in the Business Development Center at the Chapman Corporate Office located in Chandler, AZ. Candidates must be available to work Tuesday – Saturday with open availability between 7am and 5:30pm on weekdays and 7:30am to 4pm on Saturdays.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by email with next steps. If you aren’t selected for the next steps, don’t be discouraged! We’re always looking for new talent, so keep an eye out for the next job posting that meets your skill set.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Work setting:
- Call center
- In-person
- Office
Work Location: In person