Self-starter / can operate independently and make sound decisions as it relates to support of customers and network
Understanding of networking and equipment as well as network architecture and topologies
Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts)
Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages
Able to maintain a customer and network health focus
Can manage difficult or emotional customer situations and responds promptly to customer needs with a focus on solving conflict, not blaming
Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions
Ability to work Monday through Friday. Potential on-call work on weekends and after hours
Some local travel will be required