Information Technology Associate
Company Overview: RUGPADUSA is a dynamic e-commerce business that has been at the forefront of rug pad essentials since 2012. With multiple locations and a commitment to quality and innovation, we are expanding into manufacturing while optimizing logistics and supply chain to deliver exceptional products to our customers.
Position Overview: We are seeking a motivated and innovative On-Site Full-Time Technology Associate to join our team. Reporting directly to the IT Manager, you will play a crucial role in maintaining our technological infrastructure and supporting our growing operations.
Responsibilities:
- Provide excellent customer service by promptly addressing and resolving help desk tickets for local and remote users using Genuity Help Desk System.
- Update users and management on project statuses and ticket resolutions.
- Develop and maintain an FAQ database for troubleshooting and solutions.
- Prioritize and manage tickets and projects to ensure timely resolution.
- Collaborate across departments to identify and implement process improvements.
- Perform hardware, software, and peripheral repairs and maintenance.
- Train users on hardware and software usage and create resource materials.
- Stay current with emerging technologies relevant to our business needs.
- Manage technology equipment lifecycle, including configuration, deployment, and maintenance.
- Obtain quotes for technology stock replenishment.
- Contribute to team, department, and company-wide projects as assigned.
- Assist in developing technology policies and procedures.
Essential Functions:
- Remain stationary for extended periods and move within office and warehouse environments.
- Operate computer and office equipment consistently.
- Reach and maintain computer equipment and peripherals as required.
- Communicate technical information clearly to non-technical audiences.
- Occasionally lift IT equipment weighing up to 40 pounds and work in confined spaces.
Qualifications & Skills (Required):
- Proficiency with Windows 10/11 and Microsoft 365 Business, Azure, Entra ID, and Admin Centers.
- Experience with Dell, HP, Brother, and Zebra products.
- Basic understanding of Meraki networking devices.
- Familiarity with desktop support tools such as PowerShell, Splashtop, Avast, and Teams.
- Strong PC and network troubleshooting skills.
- Excellent communication and interpersonal skills.
- Experience developing and following SOPs, FAQs, and policies.
- Strong organizational and prioritization abilities.
Education and Experience (Required):
- Bachelor's Degree in Information Technology or related field; or equivalent work experience.
- Minimum 4 years of technical work experience (relevant certifications or training considered).
Qualifications & Skills (Preferred):
- Knowledge of Mobile Device Management tools like Intune or TinyMDM.
- Experience with Cisco Meraki security, switch, and wireless access point management.
- Previous experience in a manufacturing/warehouse IT environment.
- Familiarity with Acumatica ERP and WMS structures.
- Exposure to SAAS application management
- Creative problem-solving skills.
- Bilingual proficiency in Spanish.
Current Technical Environment:
- Cloud-based operations with few physical servers.
- Meraki network with SD-WAN using Fiber and Cable internet access.
- Integration of Dell laptops/desktops, Windows 10/11, Microsoft 365, Office Suite, Teams, Entra ID, Intune MDM.
- Android-based Zebra and Janam handheld devices and tablets.
- Utilization of Genuity forms and ticketing system, Power Apps, Forms, Power Automate, and Dialpad cloud phone system.
- Laser and thermal printers by Brother, HP, and Zebra.
Our business thrives on technology, and we are committed to surpassing expectations in everything we do. Join us at RUGPADUSA and be instrumental in shaping our technological future—apply now and help drive our success!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Experience level:
Schedule:
People with a criminal record are encouraged to apply
Work Location: In person