Job Title: Relief Hotline Advocate (Hours Vary)
Supervisor: Assistant Director
Job Description: The Hotline Advocate’s overall responsibilities include crisis intervention, information and referral 24 hours a day, seven days a week, on a hotline that belongs to the shelter.
This position is a relief position. Hours are not set and will vary. You will be required to work at least some weekends and holidays.
The specific duties of the Hotline Advocate are as follows:
Hotline
- Answers and logs all crisis calls
- Admits and orients new guests to the shelter
- Provide crisis intervention, safety planning, and referrals for callers on the crisis line.
- Logs needed and important information about guest and shelter activity into data system
- Monitors and allows access into shelter facility via on-site camera system and mag lock gates
- Maintains cleanliness and organization of hotline office
- Assist in receiving and storing donations as needed or requested
- Attend monthly hotline team meetings
- Mediates and resolves disputes between individuals if they occur
- Insures the guests complete their maintenance requirements in a timely manner
- Conducts nightly room checks; complete nightly census
- Insures that the shelter is secure by locking all exits and using alarm system as instructed.
- All other duties as assigned
Minimum Qualifications: The Hotline Advocate will have the following minimum qualifications:
- High School Diploma or G.E.D. equivalent
- Demonstrated understanding of domestic violence as it affects women, children and families. This may have been obtained through experience or training.
- Ability to use effective communication skills required for position
- Ability to work with a cultural and diverse individuals and groups
- Ability to compile basic reports; computer skills preferred
- Ability to climb stairs and implement emergency procedures when needed
- Demonstrated Team player who works well with staff, residents and volunteers
Hours: The Relief Hotline Advocate is an hourly non-exempt position. Hotline Advocates are defined as Essential Employees which means the work that hotline advocates do directly affects the operation of the shelter and the safety of the guess. This means that if you directed to report to work just before, during or after inclement weather, you are obligated to comply. WCF employees must be available to work some holidays and maybe asked participate in staff activities that are not within the Monday-Friday schedule.
Training: All WCF employees must complete eighteen hours of core domestic violence training conducted by the Arkansas Coalition against Domestic Violence (ACADV) within nine months of their hire date. Thereafter, staff must receive three hours of ACADV approved ethics training every two years. Annually, after the first year of employment, employees are required to seek out and attend ten hours of continuing education that will assist in effectively performing their duties. WCF will pay for required training and all must be approved by the Executive Director.
*We do not accept phone calls regarding applications.
Job Type: Part-time
Pay: $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person