POMA Fertility, a Pacific Northwest leader in IVF and infertility care, has an exciting opportunity. We are currently seeking a full-time Patient Service Representative/Medical Receptionist to join our professional team at our location in the Historic Fairhaven district of Bellingham, WA! Our team of expert providers, nurses, and support staff offer personalized care with compassion, helping to make the dreams of parenthood a reality for our patients. Our clinic was recently voted as one of the Best Fertility Clinics in America by Newsweek.
This is a full-time, in-office position working 40 hours/week; the ideal candidate will be available Monday – Friday 7am-3:30pm. No nights/holidays/weekends required. Clinic is located in Bellingham, WA with easy access via I-5. Please provide a cover letter and your resume to apply.
Position Summary
As a Patient Service Representative, you will be the first point of contact for patients during their fertility journey. Greeting patients and visitors in person and over the phone, nurturing new and existing patients, collecting necessary information, multi-tasking, working cohesively with other team members, and providing a high level of customer service at all times is essential in this role.
Qualifications
· Minimum of a High school diploma or GED
· Experience in similar role or as a medical receptionist is preferred
· Excellent communication and multi-tasking skills
· Detail-oriented; must be organized
· Quick learner, must be willing to adapt to changing needs and clinic processes
· High proficiency with technology and software use (specific training will be provided)
· Ability to work collaboratively in a team-oriented environment
· Commitment to providing compassionate and patient-centered care
· Reliability and adherence to the clinic schedule is a must; it is consistent and no nights/holidays/weekends required.
General Duties & Responsibilities
· Front office administrative duties include tasks such as greeting patients and visitors at reception, answering electronic communications and phones, scheduling & confirming appointments, managing referrals, collecting payments as well as patient information including demographics, insurance information, identification, medical records, consents, etc.
· Adhere to HIPAA compliance standards, company policies and procedures at all times
· Accurately enter and review patient data into EMR and other software platforms
· Process faxes in our electronic eFax system
· Process medical records requests incoming and outgoing
· Arrange for patient interpreter services, when required
· Review and reply to prospective patient inquiries and follow up within expected timeframe, be the prospective new patient point of contact
· Respond to patient messages and calls in a calm and helpful manner; re-direct to appropriate contact/department, as necessary
· Collect any payments due at time of service or outstanding balances, as applicable
· Contribute to team effort by maintaining an excellent rapport and working relationship with all other departments at POMA
· Effectively communicate with other clinic staff at all locations. This is a satellite location with the main clinic and surgery center being located in Kirkland, WA.
· Communicate and coordinate schedules with external vendors, as necessary
· Assist with ordering of office and clinical supplies
· Open/close clinic on a daily basis, keep clinic areas tidy with cleaning as necessary
· Other duties or special projects as assigned by CEO
Comprehensive Benefits
This Position is Non-Exempt (Hourly).
POMA Fertility offers a competitive and comprehensive pay and benefits package for full-time employees:
· Medical, dental & vision benefits, with choices including HMO, PPO or HSA plan options.
· 401(k) retirement with company match program. Contributions begin the first of the month after 30 days employment with immediate vesting
· 8 paid holidays per year, in addition to generous paid vacation and sick leave policies.
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Private practice
Medical specialties:
- Reproductive Endocrinology & Infertility
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Medical receptionist: 2 years (Preferred)
Ability to Relocate:
- Bellingham, WA 98225: Relocate before starting work (Required)
Work Location: In person