Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
In this role, you will obtain customer feedback, answer customer queries and resolve issues via appropriate channels, maintain excellent knowledge of our products, services, and offers. A top-notch Customer Care Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Job Details:
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels
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Immediately escalating serious complaints or issues that you are not equipped to deal with
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Liaising with colleagues or managers to find the best solutions to customers’ issues
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Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
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Maintaining a polite, helpful, and professional manner at all times
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Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improve.
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Familiarizing yourself with new products, services, and offers as they are introduced.
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Attending workshops and meetings as required.
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Providing training to new customer service agents, as needed.
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Respecting client confidentiality at all times
Qualifications:
- Previous experience in a customer service role is preferred
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The ability to respond appropriately under pressure
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Sound judgment and excellent problem-solving skills
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The ability to speak a second language may be advantageous
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A positive attitude and the ability to build relationships with clients
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The flexibility to work irregular hours, when required
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Superb written, reading comprehension, and verbal communication skills
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General computer knowledge including Microsoft applications.
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