We are seeking a highly professional Front Desk Concierge to oversee all customer service duties at a high-end, luxury apartment buildings in Philadelphia. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and creative personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out; all kinds of people who share a knack for genuine customer service and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
The Front Desk Concierge is responsible for the day-to-day operations of their property including answering phones, logging packages, and interacting with tenants.
The Front Desk Concierge is a mandated role. Hours are but not limited to:
- Overnight Shifts Available Monday-Sunday 11pm-7am
The right candidate will perform a diverse range of duties some of which include:
- Greeting residents and guests by name
- Assisting with arrival issues such as giving hands with heavy bags, showing guests to the elevator and escorting visitors to the proper destination within the lobby/building
- Overseeing deliveries to the lobby/mail-room areas and properly logging packages into
- Managing a multi-faceted entry space, hosting both residential and commercial spaces
- Facilitating the acceptance of visitors while always ensuring that no unwanted persons/guests gain access to the building.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Effectively communicate by phone and/or email with other departments: Leasing, Property Management, Maintenance, Tenant Relations.
- Your central goal is to always provide residents with outstanding customer service and the positive experience they expect in their luxury residence. As the face of our company, a successful candidate will be presentable, polite, and positive, with outstanding people skills and an aptitude for multi-tasking in a fast-paced environment.
Requirements
- High School diploma or relevant qualification
- At least two years’ experience in a similar role
- Strong understanding of customer service and people skills
- Strong organizational skills
- Knowledge of Microsoft Office programs
- A positive attitude
- Flexible schedule, able to work evenings, weekends and holidays.
- Work well under pressure, dealing with many arrivals and departures within a short period of time.
- Excellent references
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Overnight shift
Work Location: In person