Dispatcher
Job Summary:
Under the supervision of the Dispatch Supervisor, the Dispatcher is responsible for coordinating activities of employees engaged in delivering product.
Essential Duties/Responsibilities:
- Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading times.
- Confers with customer services representative regarding scheduled times for customer deliveries.
- Generates, delivery tickets, and related shipping documents.
- Assigns drivers for scheduled deliveries of concrete products.
- Generates reports of cash and charge sales.
- Strives to meet customer expectations without exception and achieve highly positive customer satisfaction survey results consistent with strategic objectives.
- Jointly coordinates with operations and sales to resolve problems and improve quality of service.
- Develops working relationships with internal customers in order to ensure customer needs are addressed.
- Records quantity of sand, cement, gravel, and water required for each mix on loading ticket.
- Prepares, delivery tickets, relating shipping documents, and assigns drivers for scheduled deliveries.
- Prepares cash and charge sales reports for shipments from drivers.
- Maintains radio contact with drivers to expedite deliveries.
- May recommend to management improvements in procedures to improve customer service.
- Perform other duties as assigned.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Rotating weekends
Work Location: In person