Cabins For You is growing! We are seeking a highly skilled professional with strong interpersonal skills to join our North Georgia Owner Relations Team. As an North Georgia Owner Relations Coordinator you will be responsible for maintaining and developing relationships with property owners; you will represent the company to the owner and the owner to the other departments in the company. Coordinator must have a strong understanding of our services and core values, along with a commitment to excellence and extreme dependability.
Skills needed to be successful:
- Vacation industry/property management experience a plus
- Interpersonal skills
- Listening skills
- Ability to communicate clearly and effectively
- Attention to detail and accuracy
- Adaptability
- Stress tolerance
- Initiative taker
- Time management skills
- Problem analysis and problem-solving
- Customer service orientation
- Computer and software literacy
- Responsibilities:
- Confidently make beneficial decisions based on simple equations or deductive reasoning under time sensitive situations
- Develop relationships with owners; utilize relationships to influence and gain cooperation via telephone or electronically
- Communicate effectively with owners providing concise instruction or information
- Maintain a portfolio group of homeowners as it relates to their individually owned properties
- Identify priorities; utilize available resources effectively to meet these priorities; anticipate change and/or problems and reallocate resources when necessary
- Use effective listening skills to collect required information or to identify potential problems / warning signs. Escalate information when necessary
- Support and assess owners in a professional and timely manner
- Respond promptly to inquiries
- Keep records of owner interactions
- Handle incoming calls from owners, vendors, etc. as needed
- Communicate and coordinate with internal departments
- Ability to suggest improvements
- Monitor and ensure that department goals are achieved based off your directive from your supervisor
- Report daily to your department manager as needed
Shifts are Tuesday through Saturday from 9 AM to 5:30 PM
100% In-office
Experience in hospitality preferred
Knowledgeable of Big Canoe and Blue Ridge area preferred
Job Type: Full-time
Pay: $16.82 - $19.24 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Work setting:
Work Location: In person