We at Coforge have an urgent requirement for Customer Service Retention Representatives.
This is an onsite role in Charleston, WV, USA.
Interested candidates kindly apply or share your resume with Rubina.anthony@coforge.com
Job Description:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
- Outstanding Customer Service skills.
- Excellent Communication, Interpersonal, Analytical & Problem Solving skills
- Basic math skills, data entry skills, and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
Preferences:
- Previous high volume Customer Service experience
- 2+ years of Call Center experience or equivalent required
- High school diploma or equivalent
- 18 years of age or older
Job Types: Full-time, Contract
Pay: Up to $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- Evening shift
- Morning shift
Weekly day range:
Work setting:
Experience:
- Customer retention: 1 year (Preferred)
Ability to Commute:
- Charleston, WV (Required)
Ability to Relocate:
- Charleston, WV: Relocate before starting work (Required)
Work Location: In person