POSITION SUMMARY
The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from fist point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all.
To submit your application, please visit our website: https://www.ymcasf.org/about/careers/jobs/membership-associate
Salary: $18.50 to $22.00 per hour
MINIMUM QUALIFICATIONS
- Minimum 18 years of age
- High school diploma or equivalent
- Must be available weekdays and/or weekends
- Must be available mornings, afternoons, and/or evenings
- 6 months customer service experience
- Computer literacy and knowledge of Office 365
- Strong interpersonal and customer service/phone etiquette skills
- Current YMCA-approved CPR and First Aid certification
- Bilingual skills in Spanish
PREFERRED QUALIFICATIONS
- Experience with Salesforce
Job Type: Part-time
Pay: $18.50 - $22.00 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Application Question(s):
- Are you able to work Monday to Friday from 12:45pm to 9:15pm? If not, what days are you NOT able to work?
- Are you able to work Saturday and Sunday ranging from 6:45am to 5:15pm? If not, what days/times are you NOT able to work?
- Have you ever handled financial transactions, cancellations, or refunds in a customer service role?
Experience:
- Salesforce: 1 year (Preferred)
- Customer service: 1 year (Required)
- Office 365: 1 year (Required)
Language:
Work Location: In person