About us
Swartzentruber Agency - Farm Bureau Insurance is a small business in Saint Joseph, MI. We are professional, agile and bold.
Our work environment includes:
**Job Title:** Customer Service Representative **Job Summary:**
We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. **Duties:** - Handle inbound and outbound calls professionally and efficiently - Assist customers with product inquiries, order placement, and issue resolution - Utilize bilingual skills in Spanish and English to support a diverse customer base - Perform data entry tasks accurately and timely - Upsell products or services to maximize sales opportunities - Provide top-notch customer service through active listening and problem-solving - Analyze customer needs and recommend appropriate solutions - Demonstrate exceptional phone etiquette at all times **Experience:** - Proven experience in customer service or a related field - Strong proficiency in outbound calling and sales techniques - Bilingual proficiency in Spanish and English is a plus - Excellent data entry skills with high accuracy - Ability to upsell products or services effectively - Prior experience in providing outstanding customer service - Strong analytical skills to understand customer requirements - Demonstrated phone etiquette and communication skills Join our team as a Customer Service Representative and embark on a rewarding career where your skills will make a difference. Apply now to be part of our dedicated team! Note: All positions are paid, including internship positions.
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
License/Certification:
- Property & Casualty License (Preferred)
Ability to Commute:
- Saint Joseph, MI (Preferred)
Ability to Relocate:
- Saint Joseph, MI: Relocate before starting work (Required)
Work Location: In person