Position: Case Manager C3 (Outreach)
Department: C3 -Skid Row
Location: Downtown Los Angeles, CA
Status: Full time, Hourly (Non-exempt), Non-management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), EAP, etc.
Summary
With the support of and in partnership with the C3 team, the Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to vulnerable homeless clients, including providing aftercare and follow up support, once housed. This is a full time position: 7:30 am – 4:00 pm Monday-Friday. The C3 Case Manager will engage homeless individuals living on the street in Skid Row, to provide linkages to housing and supportive services. These teams are part of a large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). The goal of these teams is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations. The C3 Case Manager will provide intensive case management services to a caseload of highly vulnerable individuals living on the streets of Skid Row.
Essential Duties and Responsibilities
1. Identify, engage, and provide support to clients in the C3 program living on the streets in the Skid Row neighborhood, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs.
2. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition
3. Work collaboratively as a team to identify appropriate services, taking into account each individual’s physical and cognitive needs.
4. Provide case management and aftercare/follow-up services to clients placed in permanent housing
5. Report all statistics and updates for reporting purposes
6. Provide initial contact, needs assessment, information, education and referrals to the homeless
7. Provide case management, basic services, and advocacy for clients
8. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.), and collaborate on care.
9. Develop effective, trusting relationships with clients that facilitate provision of services
10. Work in collaboration with C3 team members and outside agency staff to connect clients to appropriate services
11. Maintain and record accurate electronic records, client files, and statistical information
12. Attend all case meetings, staff meetings, trainings and retreats
13. Participate in CES outreach meetings
Qualifications
1. BA degree or equivalent experience
2. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
3. Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
4. Working knowledge of social services agencies in Metro LA (SPA 4) and LA County agencies serving the homeless
5. Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
6. Skilled in non-violent crisis intervention
7. Ability to self-motivate and organize time effectively and efficiently
8. Computer literate; able to use computerized database system for information management.
9. Passion for working with the population served
10. Ability to work as part of an interdisciplinary team
11. Will be required to drive to multiple sites within a day at times, picking up clients, items and helping with crisis situations.
12. Valid CA drivers license with proof of insurance is required.
The People Concern - OPCC and Lamp Community United -- have many service locations in downtown LA and Santa Monica, and we offer a competitive salary and excellent benefits. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law, except where a bona fide occupational qualification exists. We do not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship. If you require reasonable accommodation to complete the application and/or any other aspect of the employment application process, please contact the Human Resources Department at 310-264-6646. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives.
One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b)
- Paid Holidays Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- Modern Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
ACKNOWLEDGEMENT
Employee Name Employee Signature Date
Job Type: Full-time
Pay: $25.00 - $25.48 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- Case Management with Homeless: 1 year (Required)
- Exposure to active substance using homeless population: 1 year (Required)
Work Location: In person