Position Summary:
The Billing and Administrative Specialist undertakes various financial and non-financial tasks to ensure incoming revenue for the practice. Primary duties include collections, processing incoming payments, daily billing, AR and completing necessary paperwork and record keeping. The Billing and Administrative Specialist facilitates the practice's efficient operation by performing various clerical and administrative tasks.
Responsibilities:
Billing Specialist:
- Manage and coordinate all client credit card/check processing.
- Perform all coding activities to facilitate timely billing, including researching the current use of CPT codes which includes insurance calls
- Issue and post accurate bills, receipts, and invoices for client services.
- Communicate kindly and effectively to resolve client questions regarding billing or payments.
- Work closely with insurance companies to advocate for clients’ out-of-network benefits and other services rendered.
- Receive and sort incoming payments with attention to accuracy.
- Manage the status of accounts and balances and identify inconsistencies.
- Update accounts receivable files with new accounts or missed payments.
- Receive, identify, and resolve billing disputes and concerns.
- Compile and verify reports to calculate revenue/compensation details for payroll and other purposes.
Administrative Specialist
- Assist the Practice Manager and Clinicians in the efficient operation of the practice.
- Provide organizational and administrative support to clinicians which may include but not be limited to assistance with technical issues, editing documents, and creating PDF forms.
- Assist with client scheduling, outside contractor and vendor coordination
- Maintain and organize the client and therapist resource files.
- Provide clerical support when needed to assist staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
- Serve as a resource for special projects as needed.
- Maintains filing systems as assigned.
- Perform or facilitate maintenance of office equipment including cleaning, maintenance, and repairs.
- Provide overall office management duties such as office organization and equipment planning and support.
- Maintain inventory of office supplies; order new supplies as needed, coordinates deliveries.
- Retrieves information as requested from records, email, meeting minutes, and other related documents; prepares written summaries of data when needed.
- Responds to and resolves administrative inquiries and questions.
- Other duties as assigned.
Desired Skills, Knowledge, and Abilities:
- EMR and psychological CPT coding knowledge.
- Strong interpersonal and organizational skills.
- Time management skills and ability to prioritize multiple tasks.
- Detail-oriented and self-motivated.
- Excellent verbal and written communication skills.
- Empathetic and courteous nature as this position requires frequent communication with clients.
- Able to accept constructive feedback and have a growth mindset.
- Resourceful and quick learner.
Required Qualifications:
- High School Diploma (Bachelor’s preferred).
- 2-3 experience working in medical billing.
- Familiarity with HIPAA privacy laws.
- Excellent computer and technological skills.
- Proficient in all Microsoft applications, especially Office 365.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Hanover, NH 03755: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical billing: 2 years (Required)
Work Location: In person