Title: Desktop Support Technician
Duration: Long Term Contract
Monday to friday ( 8am to 5pm), Onsite
Location: Chicago, IL 60606
Field Services professional with 3+ years of experience with the ability to perform the following tasks in a professional manner as listed below.
- A+ or equivalent certification
- Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.
- Escalate to Field Services Management on issues that impact the entire operation at a given site.
- Provides technical feedback to the Service Desk and Field Service on technical / process issues that will be used to improve overall service delivery.
Reviews, troubleshoots, and approves operational quality of End User devices and as-sociated peripherals.
- Services as technical lead for junior level technicians.
- Perform Smart Hands support at the customer location in support of other IT resolver groups.
- Technician will update tickets in the designated ITSM system with current status and work effort.
- Performs trouble shooting, parts replacement, system up-grades, deployment, and re-pair of End User assets
- Coordinates with End User on expectations and availability to perform the Services
- Assist in resolving technical escalations that arise during service delivery.
- Proven experience utilizing data and settings migration, imaging, application installation, and technologies
Job Type: Contract
Pay: $30.00 per hour
Schedule:
Experience:
- deployment/migration/imaging: 7 years (Required)
- desktop Technician/Help desk Technician: 5 years (Required)
- Ticketing system/End user: 5 years (Required)
- Account Management: 5 years (Required)
Work Location: In person