Position Summary:
Compleat developer is responsible for development, maintenance, and support of code inside Compleat including the various connections to external data sources.
Essential Duties and Responsibilities:
- Be aware of and comply with all corporate policies.
- Ability to work with minimal supervision.
- Provide backup assistance for other staff within the department.
- Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction.
- Maintain effective working relationship with all departments and vendors to ensure all aspects of customer projects/program implementations are achieved in a timely and professional manner.
- Maintain working knowledge of travel technology products including product upgrades and new products. Determine impact and communicate to internal/external parties as applicable.
- Maintain accurate, high-quality and timely documentation for all travel technology-related processes and procedures.
- Participate in weekly team meetings to provide support to the team as required.
- Coordinate with other CI Azumano departments and 3rd party vendors on new tools and processes to support the team with a goal of reducing repetitive tasks and increasing velocity while maintaining customer satisfaction and company profitability.
- Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
- Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
- Identify and define business growth opportunities.
- Assume additional responsibilities as directed by management.
Support Desk Responsibilities:
- Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines.
- When appropriate provide consultative guidance to internal and external customers towards the resolution to their service issue.
- Collaborate with internal and external subject matter experts as necessary to resolve customer issues internally and externally.
- Logically diagnose and resolve basic to intermediate issues or determine resources required to resolve.
Technical Responsibilities:
- Consult with internal customers on specific needs to develop technical requirements, recommending best practices and alternative solutions as needed.
- Design, develop, test, implement, and communicate changes to Compleat mid-office routines and processes.
- Perform system maintenance duties, ensure the application is kept current with vendor releases, patches and other requirements.
- Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. When necessary, coordinating with other departments to determine if all needs are met.
- Assist in the implementation of new accounts (i.e. basic account setup, custom requirements, etc.)
- Work directly with third party vendors to manage projects when necessary.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays
- Paid jury duty
- Paid sick time
- Paid time off
- Vision insurance
- Volunteer time off
- Wellness program
- Work from home
Experience level:
Schedule:
Work Location: Remote