POSITION TITLE: Salon Manager
FLSA: Exempt
SUPERVISOR: Salon Owner(s)
EXPECTATION OF HOURS WORKED: Minimum of 40-45 per week
Summary:
The role of the Salon Manager is to be the “GO TO” person in the salon. They are continuously visible, present and available. They are the ultimate Wayshowers of exceptional customer service with every customer (both guests and team members). They ensure that the salon meets budget requirements and exceeds expectations for outstanding customer service. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, team members, and upholding Fourteenjay’s “working to the yes” philosophy.
Essential Duties and Responsibilities:
Creating “I love…” Experiences:
- Embody the Fourteenjay way: Know, believe in and follow through of Company purpose and values.
- Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity.
- Make a genuine connection: always be authentic, respectful, compassionate and fully present.
- Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.
General Requirements:
- Leadership: a demonstrated ability to lead people and get results through others.
- Management: the ability to organize and manage multiple priorities.
Job Requirements:
Guest Service -
- Promote and monitor service quality among staff by being visible throughout the day to all guests and interacting with the Front Desk, Salon Floor, and Spa Area.
- Be personally available to all guests to communicate and identify their needs and address their questions or concerns.
- Ensure that guests are happy with their experience and service.
- Instill in all employees the meaning and importance of customer service by acting as a positive role model.
- Manage the schedules of the service providers to provide outstanding customer service.
- Create back-up plans to address guest’s needs in the event of the unexpected.
- Empower staff to use their best judgment in all customer service experiences within guidelines set forth by Fourteenjay.
- Meet salon’s customer retention goals and customer satisfaction scores.
Staffing -
- Provide balanced coverage of salon service providers and other staff.
- Be present in salon on alternating opening and closing shifts with the Guest Care Team Leader; some days available to greet staff arriving, other days in salon with last guest.
- Ensure that a Guest Care Coordinator is always present to serve guests and support staff.
Productivity -
- Manage salon budgets and staffing/productivity projections.
- Ensure all company goals are met through appropriate planning and organization of staff, inventory, and expenses for short and long term success.
Facility -
- Ensure salon location meets Fourteenjay standards of excellence in cleanliness, product display, etc.
- Monitor facility needs (repair and maintenance) and communicate with the owner.
- Ensure that the salon is in compliance with all State and Federal employment laws, State Cosmetology laws and regulations and that all necessary licenses are posted.
Inventory -
- Ensure proper inventory level for salon needs through the placement of Aveda orders, non-Aveda orders and supplies; and processing returns regularly.
- Monitor and maintain appropriate inventory levels and work with owners to achieve appropriate min/max levels of all products.
- Complete or oversee the completion of regular cycle counts to ensure accuracy of recorded inventory levels.
Management of Staff -
- Work at Front Desk at key times to demonstrate best practices. Minimum of 15-20 hours per week.
- Keep accurate records of staff training and coaching throughout week – discuss with Human Resources as needed and to provide updates.
- Document all staff coaching, feedback and disciplinary action for files.
- Promote and monitor highest standard of customer service among staff through training, daily feedback and by acting as a positive role model.
- Inspire employees to contribute as by recognizing outstanding performance and service that contributes to the productivity of their team.
- Enforce company policies and procedures.
- Coach and discipline employees consistent with Juut’s processes, procedures and Handbook as needed, in the spirit of Fourteenjay’s mission and values.
- Document coaching and discipline appropriately for HR files.
- Provide daily feedback and guidance to Service Providers and Front Desk Guest Service Team.
Leadership & Staff Development -
- Encourage individual and team development by providing education and training when appropriate in keeping with Fourteenjay’s commitment to lifelong learning.
- Lead by example in demonstrating a professional image by always following the guidelines of Fourteenjay’s image guidelines.
- Create professional relationships with staff and guests.
- Be the face and presence of Fourteenjay – be known by the guests.
- Participate in Guest Care quarterly one-to-ones and annual reviews.
- Manage quarterly reviews of service providers with the support and direction of the appropriate owner.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Willingness to take initiative and to lead, coach and manage a team.
- Outstanding customer service skills.
- Ability to multi-task/thrive in a fast-paced environment.
- Computer proficiency to include point of sale system.
- Availability to work salon schedule – nights and weekends required.
- Ability to interact in a positive and productive manner while fostering a team-based environment.
- Commitment to company values.
- Uncompromising integrity and ethical behavior.
- Demonstrated ability to build effective teams & motivate employees in a positive, respectful and impactful way.
- Strong organizational and time management skills.
- Exceptional communication skills – both written and verbal.
- Strong initiative and leadership skills.
- Ability to adapt quickly and react positively to business needs and changes in strategies.
- Willingness to set and maintain high standards of performance.
- Willingness to accept and grow from coaching provided by others.
- Flexible to work weekends and evenings.
Education/Training/Experience:
- Education: High School Diploma or equivalent required. Secondary schooling preferred.
· Two+ years’ experience managing retail employees, 20+ preferable OR completed college degree in business, management, hospitality or similar program.
· Two to five years’ experience in a salon environmentin guest care, management or related capacity
Physical Requirements:
While performing the duties of this job, the employee will be required to:
- · Walk, sit, bend and squat
- · Talk and hear
- · Grab, pull or bend items
- · Lift and/or carry up to 55 lbs.
- · View items at a close and distant range
- Stand for extended periods of time
- Use computers for extended periods of time
Working Conditions:
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Parental leave
- Tuition reimbursement
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- New York, NY 10013: Relocate before starting work (Required)
Work Location: In person