Job Title: Dispatcher
Job Overview:
We are seeking an organized and efficient Towing Dispatcher to join our team. The successful candidate will be responsible for coordinating and dispatching towing services, ensuring timely and effective support to customers in need. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional customer service.
Responsibilities:
- Receive and Manage Calls: Handle incoming calls from customers and roadside assistance requests, gathering essential information and providing accurate ETAs.
- Dispatch Towing Services: Assign towing jobs to drivers based on location, availability, and urgency, using dispatch software and communication systems.
- Monitor and Track Operations: Oversee the progress of towing operations, updating customers and adjusting plans as necessary.
- Coordinate with Drivers: Communicate with tow truck operators to provide job details, directions, and any necessary assistance.
- Customer Service: Address customer inquiries, concerns, and complaints promptly and professionally.
- Documentation: Maintain detailed records of all dispatch activities, including job assignments, customer interactions, and driver reports.
- Emergency Response: Manage emergency and high-priority towing situations efficiently, ensuring quick resolution.
Qualifications:
- Education: High school diploma or equivalent.
- Prior experience in dispatching or a similar role is preferred.
- Experience in the automotive or transportation industry is a plus.
- Basic computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong interpersonal skills for effective interaction with customers, drivers, and team members.
- Strong multitasking abilities and attention to detail.
- Ability to manage multiple priorities in a high-pressure environment.
- Customer Service: Demonstrated ability to handle high-stress situations and provide outstanding customer support.
- Valid driver’s license is preferred.
- Availability: Willingness to work various shifts, including nights, weekends, and holidays as required.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $60,000.00 per year
Ability to Commute:
- Princeton, MN 55371 (Required)
Work Location: Hybrid remote in Princeton, MN 55371