Campus Location Main Campus (Memphis, TN) Position Number 001215 Category Staff (Hourly/Monthly) Department University Libraries Minimum Position Qualifications
Bachelor’s degree and one (1) year of appropriate experience. An equivalent
combination of education and experience may substitute for the degree requirement.
Special Conditions
The University Libraries is a technologically oriented academic research library which provides foundational service and support for the deployment, maintenance, use, and integration of emerging technologies of all types for the University Libraries’ faculty, staff, and user communities. While performing this job’s duties, the employee must communicate with multiple constituents through written, verbal, and auditory communication. Employees must be able to perceive written, digital, and auditory information either with or without accommodation. The employee must be able to independently navigate the campus and manipulate objects within the office space.
Although not a primary function of the job, the employee may be required/asked to lift up to 50 lbs. Reasonable and appropriate accommodation may be requested.
Work Schedule
Monday – Friday
8:00 a.m. – 4:30 p.m.
From time to time, the work schedule might be modified to meet needs of the library.
Posting Date 06/17/2024 Closing Date 07/05/2024 Open Until Screening Begins No Hiring Range $15.45 per hour Full-Time/Part-Time Full-Time: Benefits Eligible Working Conditions
While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Working Conditions Special Instructions to Applicants
All applications must be submitted online at workforum.memphis.edu.
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and three (3) references after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Is this posting for UofM employees only? No Positions Supervised
May supervise student workers, providing training, daily direction, and input for evaluations. May provide training for other staff.
Knowledge, Skills, and Abilities
Ability to supervise the work of others.
Proficiency in Microsoft Word and Excel.
Ability to communicate effectively in oral and written forms.
Ability to evaluate situations and make appropriate, mature decisions.
Ability to enter, query, and manipulate data in computer databases and software.
Ability to solve problems and to implement solutions in a timely and professional manner.
Excellent customer service skills and the ability to assist library users with their information needs.
Experience and comfort with using computers and computerized information systems in a work environment.
Must have the ability to adapt to change and to learn new skills as the operations and needs of the library evolve.
Willingness to learn library goals, objectives, policies, and procedures as they apply to the Information Access Services Department.
Ability to complete detailed work in a timely manner with a high degree of accuracy, work on multiple tasks, and meet established deadlines.
Previous library work experience including work with OCLC, and integrated library system, and library classifications schemes, is preferred.
Ability to recognize the limitations of the authority of this position and to make appropriate referrals to another individual or higher authority.
Strong interpersonal skills that will support establishing and maintaining productive working relationships with a diverse group of faculty, staff, coworkers, and external partners and to interact with them in a courteous and professional manner.
Must be able to work independently as well as part of a team while meeting deadlines, completing work on established schedules, and asking for assistance, if needed, to prevent delays in accomplishing tasks.
Additional Position Information Benefits of Employment (Applies to full-time, non-police employees only)
Job Duties
Duties & Responsibilities
Provides leadership for the lending function of the libraries’ interlibrary loan program.
Receives and processes requests from other libraries to borrow materials, of all types, from the collections of the University Libraries using ILLiad, WorldShareILL, RAPID, SHAREit, and/or other appropriate resource sharing tools.
Locates requested materials and subsequently scans, copies, and/or packages item as appropriate.
Creates and/or updates records in the appropriate electronic systems so that each transaction can be tracked and counted.
Assists with training and supervising student workers assigned to the ILL/DD Office.
Reports problems and malfunctions in the ILL operation to the supervisor and colleagues as appropriate.
Provides feedback on efficiency and accuracy of lending procedures to supervisor(s).
Duties & Responsibilities
Maintains appropriate records related to lending activities.
Monitors statistics related to the lending of library materials and reconciles any discrepancies.
Maintains information related to charges that accrue to other libraries through lending, fully utilizing the tools available within the ILL management software.
Maintains accurate and current documentation for the lending processes
Duties & Responsibilities
Provides direct assistance to library users.
Assists library users by answering general and/or directional questions in person, via the telephone, or electronically.
Makes referrals to the RIS desk or other appropriate resource within the library or on campus.
Cross trains in other interlibrary loan/document delivery functions and/or other general library functions in order to meet user and library needs.
Duties & Responsibilities
Performs other duties as assigned
Serves on library committees as assigned.
Undertakes other duties or projects as assigned by supervisor(s).