Member Services - Opener
Fairborn YMCA
Fairborn, Ohio
Part Time/Non-Exempt
$10.45-$12.54/ Hourly
Opener shift- starts at 4:45 am
Position Summary:
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions:
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Provides excellent member service.
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Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
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Follows Member Service Desk processes and systems.
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Conducts tours of the facility for prospective members and guests.
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Displays excellent telephone skills.
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Handles monetary transactions and appropriate reconciliation of these transactions.
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Builds relationships with members.
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Proactively solves problems.
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Performs routine copying and filing.
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Keeps up-to-date with member information as outlined in the member handbook.
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Follows appropriate safety guidelines.
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Communicates to direct supervisor any concerns or incidents that may need follow-up.
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Communicates any suggestions to improve member services.
Qualifications:
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Must be 18 years of age. High school diploma or GED required.
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A 2-year degree or applicable experience is preferred.
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One year or more of related customer service experience required.