About Us:
New Concept Auto is the preferred family-owned and operated automotive repair facility serving Overland Park, Merriam, Bonner Springs, and Olathe. We take pride in treating our customers like family and are deeply committed to giving back to the community. Our motto, "New Concept: it's not what we do, it's who we are" encapsulates our dedication to excellence in all aspects of our business, from our employees to our customers.
Job Description:
We are seeking a highly motivated and customer-focused Service Advisor to join our team. The ideal candidate will embody our values of treating customers like family and contributing positively to our community. As a Service Advisor, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and assistance with their automotive repair needs.
Responsibilities:
- Primary:
- Sales: Sell repairs and services to customers based on their needs, goals, and desires, using company guidelines and best practices.
- Secondary:
- Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
- Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under the direction of the manager.
- Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
Requirements:
- Previous experience in a customer service role
- Strong communication and interpersonal skills
- Ability to work effectively in a team-oriented environment
- Knowledge of automotive systems and components preferred not required
- Proficiency in computer applications and software
- Attention to detail and problem-solving abilities
- Willingness to learn and adapt to changing technology and industry trends
- High school diploma or equivalent required; additional education or training a plus
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 50 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Day range:
Shift:
Work Location: In person