FamilyCare Health Centers is looking for Patient Contact Center Associates at our St. Albans, East location.
Physical Requirements:
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Must be able to regularly talk and hear.
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Must be able to frequently stand, walk, sit, stoop and reach.
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Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more.
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Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.
Qualifications:
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High school graduate or equivalent.
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A pleasant voice.
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Must have the ability to operate computer systems.
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Must be friendly and personable.
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Excellent customer services skills required.
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Conflict resolution skills preferred.
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Excellent verbal and written communication skills and effective interpersonal communication skills.
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Computer experience preferred.
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Working knowledge of medical terminology preferred.
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Health care experience preferred.
Basic Function:
Responsible for handling a large number of calls in a timely manner with a focus on excellent customer service.
Responsibilities:
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Achieve desired customer service levels.
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Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
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Obtain complete and accurate information when taking phone messages/patient cases.
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Follow standardized schedule templates.
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Manage large amounts of calls in a timely and effective manner.
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Routing calls appropriately.
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Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
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Providing excellent customer service.
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Researching customer problems.
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Identifying customer needs while providing the right solutions to customers.
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Doing appointment reminder calls the day before for any patient that have not confirmed their appointment.
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Other duties as assigned.