Job description
- Job Title: IT Service Desk Analyst (740561)
- Location: Charlotte, NC
- Job Type: Hybrid
- Contract Length: 8 months Contract + Extension
- Pay Rate: $26 / Hour
This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
- Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
- Perform First Contact Resolution (FCR)
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Skills-
- Experience providing support to end users with computer hardware and software, including printing, installation, enterprise applications, electronic mail, and operations
- Provide operational support for user identity management, username provisioning, system access, and password management (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Previous experience providing IT support by phone/email
Job Type: Contract
Pay: $23.09 per hour
Schedule:
Experience:
- hardware and software printing, installation, applications: 2 years (Required)
- password management and Active Directory): 2 years (Required)
- providing IT support by phone/email: 2 years (Required)
- Management Database: 2 years (Required)
License/Certification:
- U.S Citizenship or Green card (Required)
Ability to Commute:
- Charlotte, NC 28208 (Required)
Work Location: Hybrid remote in Charlotte, NC 28208