```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Requirements```
- Previous experience in hospitality or customer service preferred
- Bilingual skills (English/Spanish) highly desirable
- Knowledge of front desk operations and hotel management systems
- Familiarity with phone systems and ability to handle multiple phone lines
- Excellent customer service and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible schedules, including evenings, weekends, and holidays
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
Ability to Relocate:
- Wytheville, VA 24382: Relocate before starting work (Required)
Work Location: In person