We are looking for a reliable Warehouse / Dispatch assistant with room to grow. You will receive phone calls, chat & email requests, help maintain a clean and organized inventory and help schedule technicians for service calls according to their abilities, manage schedules, and track vehicles. The ideal candidate must be primarily an excellent communicator with excellent computer skills and will be able to remain calm and composed in a busy work environment. You must be able to multi-task as well as take the appropriate action make decisions with little supervision. The goal is to enable different parties to communicate well and meet the needs of Proguard clients by ensuring the accurate and timely service calls, installations, follow through and closing of jobs when all work is complete.
Responsibilities
- Manage and Maintain inventory, create purchase orders, and maintain good relationship with part suppliers and technicians.
- Address problems and requests by transmitting information or scheduling service calls with appropriate technicians
- dispatch orders for products matched to jobs needing product
- Prioritize calls according to urgency and importance, making sure to get every client in touch with the appropriate person they need to address their concern
- Send tech or tech teams via vehicles to appropriate locations with enough time to complete the scope of work needed
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Enter data in computer system and maintain logs and records of calls, activities and other information
Skills
- experience as dispatcher or inventory in any industry
- Fast typing with experience in data entry
- Proficient in English (oral and written); bilingual skills are a plus
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills (ongoing trainings are provided)
- Sound judgement and critical thinking
- High school diploma or equivalent
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
Work Location: In person