Do you have a passion for animals? Do you enjoy treating every person you meet as your next-door neighbor? Do you relish the opportunity to learn how to care for the pets in our lives and want to share that knowledge with others? Then, Pet Supplies Plus wants you on their team.
Pet Supplies Plus is currently hiring for a part-time shift supervisor to work at their store in Memorial.
The Shift Supervisor will be responsible for creating and maintaining Pet Supplies Plus level of customer service where every guest is treated as a neighbor. The manager must be a role model in creating lasting relationships with each and every patron. The Shift Supervisor must teach and coach all team members on how to provide exceptional service to insure a growing customer base that returns time and again.
Additionally, this role will assist the Store Team Leader and Assistant Store Team Leader in managing all areas of the business to meet Pet Supplies Plus standards in animal care, cleanliness, merchandising, sales and business practices.
Responsibilities:
- Use Survey responses to gage customer feedback and coach team members accordingly
- Train all team members in service and product knowledge to provide the most accurate and beneficial response to customer’s needs
- Ensure our grooming services are maintained at the highest level of customer care for people and pets.
- Lead store execution, training, communication and maintenance of company Pet Services initiatives, programs, policies, procedures, safety practices, and promotions.
- Maintain community relationships to insure Pet Supplies Plus is seen as a resource for all neighbors in the care of their pets.
- Leverage resources to increase knowledge on all animals and maintain company standards and operating practices.
- Partner with management to identify unique and creative ways to increase community footprint.
- Perform all special or other projects as assigned.
- Perform duties and assume responsibility as Manager on Duty (MOD) as needed.
- Provide exceptional customer service to our neighbors by determining their needs, sharing product knowledge and providing the correct merchandise to meet their needs.
- Conduct hourly walks to ensure the health and safety of all animals in the store.
- Ensure Pet Supplies Plus standards are maintained throughout the store.
- Ensure that the store is opened and / or closed in accordance with Pet Supplies Plus Standard operating procedures.
- Adhere to, coach and maintain established safety procedures.
- Ensure veterinary care/consultation is provided to all ill or injured animals in a timely manner
- Ensure animal care tasks are being completed.
Requirements: * 2+ years retail experience leading/overseeing team members (Required)
- 1+ years’ experience working with animals highly (Preferred)
- 1+ years’ experience working in QuickBooks (Preferred)
- Microsoft Word, and Excel knowledge
- Ability to work Retail store hours - including evenings and weekends (Required)
- Reliable transportation
- Ability to climb ladders, bend, kneel, and lift heavy merchandise
- Must be able to lift 50 lbs. and pull 2000 lbs. utilizing material handling equipment.
- Ability to pass a drug and background screening
- 18 years of age or older
About Pet Supplies Plus:
This is a locally owned franchise. Cascade Enterprises, LLC is the actually hiring entity "doing business as" Pet Supplies Plus.
At Pet Supplies Plus, we're crazy for pets. We’re the 3rd largest pet retailer in the country, with more than 600 corporate and franchise locations. Pet Supplies Plus aims to be America's favorite neighborhood pet store. Each location offers a wide array of pet food, pet products, grooming services and animal expertise all at a great value. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. For more information, please visit petsuppliesplus.com
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
Job Type: Part-time
Work Remotely
Job Types: Full-time, Part-time
Pay: $10.00 - $12.50 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Shift:
Weekly day range:
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Customer Service: 3 years (Preferred)
Work Location: In person