Overview:
Looking to TRADE up to a better opportunity? Jordan Air & Plumbing has an exciting opportunity for a Customer Service Representative. This position pays $15-$18 per hour plus bonuses and incentives.
Why join THIS team?
-
Medical, Prescription, Dental, Vision
-
Disability & Term Life Insurance
-
Matching 401k benefits
-
On-going training & development, & growth opportunities
-
Paid Holidays
- Paid Time Off (PTO)
What you will do:
-
Answering incoming calls and responding to customer inquiries promptly and professionally.
-
Communicating effectively and empathetically to understand customers' needs and concerns.
-
Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
-
Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
-
Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
-
Following up with customers to ensure their issues have been resolved to their satisfaction.
-
Maintaining a comprehensive understanding of the company's products, services, and offerings.
-
Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
-
Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
- Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
-
Adhering to company policies, procedures, and compliance standards in all customer interactions.
-
Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations
What you bring:
-
2 years of customer service experience
-
Strong attention to details
-
Conscientious, team player
-
Honesty, integrity, quality craftsmanship and a good attitude
-
May conduct a pre-employment background check and drug test, subject to applicable law