Durham Woods is hiring a Full-Time Resident Relations Representative. Durham Woods, located in Edison, NJ. Responsibilities of this position include but are not limited to:
About Durham Woods:
Durham Woods is a multifamily residential apartment complex located in Edison, NJ. We are dedicated to providing our residents with an exceptional living experience through superior
customer service and well-maintained facilities. We embrace diversity and are committed to creating an inclusive environment for all employees.
Job Overview:
We are seeking a highly motivated and professional Resident Relations Representative to join our maintenance team. The ideal candidate will possess outstanding communication and customer service skills, with the ability to handle resident concerns effectively and efficiently. Bilingual candidates are highly desirable.
Key Responsibilities:
· Complete daily follow-up with residents on service requests.
· Review and manage work orders and logs.
· Respond to and manage resident complaints and service issues.
· Coordinate with appropriate staff to resolve resident concerns.
· Assist residents with various needs and inquiries.
· Enter service requests for residents promptly and accurately.
· Answer questions regarding service requests.
· Assist the Leasing Department with planning and hosting resident functions.
· Contact residents regarding policy violations.
· Respond promptly to emails and phone calls.
· Maintain paper and electronic files efficiently.
Qualifications:
· Excellent communication skills.
· Exceptional customer service skills.
· Bilingual abilities are a plus.
· Ability to work independently and as part of a team.
· Reliable commute or relocation to Edison, NJ 08817 before starting work.
· 1 year of customer service experience preferred.
· Driver's License preferred.
Why Join Durham Woods?
· We offer a supportive and dynamic work environment.
· Opportunities for professional growth and development.
· A commitment to diversity and equal opportunity in the workplace.
Equal Employment Opportunity:
Durham Woods values diversity and provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person