Embark on exciting opportunities with a career at the most prestigious properties in Colorado Springs!
The Antlers, A Wyndham Hotel is looking for a hospitality minded Front Desk Agent to join our team. Weekend availability a MUST.
Join the only full service hotel located in the heart of downtown Colorado Springs, Colorado and enjoy competitive pay and benefits!
Job Summary
Responsible for greeting and checking guests in and out of the Hotel. Follow registration procedures. Collect accurate payment for services and goods. Maintain accurate room inventory and maximize revenues at time of sale. Communicate rules and regulations, and information regarding the Hotel and surrounding areas.
Job Duties
- Assign rooms, issue room keys, perform wake-up calls, issue informational pamphlets, take room service orders from customers, suggestive upselling, etc.
- Collect payments from guests following appropriate safety measures and operational standards.
- Ensure accuracy when accounting for rooms.
- Communicate seamlessly with all departments of the hotel, ensuring that information is followed up on.
- Maintain confidentiality of sensitive information.
- Ensure proper interactions through attentive, courteous and efficient customer service to ensure satisfaction throughout stay.
- Make reservations over the phone, making electronic reservations and respond to email inquiries.
- Patiently answer all inquiries of our guests and assist them in every way possible.
- Maintain regular and punctual attendance.
- Comply with all company policies and procedures.
- Assist department, as needed.
- Additional duties, as required.
Qualifications
- Over six months related experience and/or training; or equivalent combination of education and experience.
- Knowledge of Opera PMS system, preferred.
- Self-starting and outgoing personality with a pleasant disposition, and strong attention to detail.
- Must be able to communicate in a professional manner with guests and visitors.
Physical Environment
The position performs indoors.
The position constantly requires the ability to communicate effectively orally and in writing; a stationary stance for long periods of time and moving about behind a reception desk; and the operation of computers and office equipment.
The position frequently requires to move items up to 25 lbs.
The position occasionally requires to move items up to 50 lbs.
The position rarely requires to perform in a stooping, kneeling, crouching or, crawling position.
Notes
-A hospitable demeanor must be projected at all times.
-The hotel operates seven days per week, twenty four hours per day; schedules are reflective of business needs and employees may be requested to be available to work on days, evenings, weekends and/or holidays.
-Description subject to change at any time. Description is not an exhaustive list of all the tasks that may be assigned. Management reserves the right to assign or reassign tasks.
-The hotel offers employment at-will, as defined under applicable law. The employment relationship can be terminated by the employee or the hotel for any reason, at any time, with or without prior notice and with or without Cause.
-Reasonable accommodations may be made to enable employees to perform the essential functions of their job, absent undue hardship.
365 Grand Properties provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
Work Location: In person