The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional ''Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
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Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
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Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
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Staff Management
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Schedule staff and ensure all shifts are covered.
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Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
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Administration and processing of all weekly/bi-weekly employee payroll.
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Resolve employee issues or concerns.
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Manage disciplinary/termination activities.
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Involved in all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate all member requests, issues and questions.
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Ensure prompt opening/closing of gym.
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Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
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Ensure safety of employees, members and club property.
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Determine and communicate equipment repair in a timely manner.
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Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
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Authorize expenditures and refunds. Make daily bank deposits.
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Prepare all HR related forms and send to Corporate Payroll Team.
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Track statistics and reports (weekly, monthly, annually).
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Backup support for any employee who is absent.
Benefits
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FREE Black Card Membership!
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Paid Time Off (PTO)
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Health Insurance - First of the month following hire date
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Medical & Prescription drug plans
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HSA (Health Savings Account)
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Dental
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Vison
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Life/AD&D
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Voluntary Short Term Disability (STD)
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Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
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401k plan after 3 months of service