Southern Pelvic Health is Atlanta’s premiere pelvic floor physical therapy clinic, providing high-quality, evidence-based care to adults and children experiencing pelvic floor dysfunction. At Southern Pelvic Health, we value collaboration, teamwork, work-life balance, and mutual respect. We aim to build a practice that is not only known for providing excellent care, but also for providing a quality workplace.
The Patient Care Coordinator plays an important role in regularly interfacing with potential patients, current patients and referrers at the practice. This person will often be the first introduction a potential patient or referrer has to our practice, and thus, will be important for projecting the mission of the company and guiding the patient in our services.
Responsibilities:
- Thoroughly understand the types of patients served at the clinic.
- Greet all patients who enter the practice with a smile and a warm attitude.
- Answer/Return phone calls to the practice promptly and courteously. Give information over the telephone within knowledge limits.
- Communicate with physical therapists and other staff as needed regarding potential and current patients, relaying messages, and addressing any concerns.
- Enter patient information into online system and necessary documents.
- Facilitate legal and insurance requirements including referral and plan of care tracking, assisting with billing needs, and other administrative tasks.
- Assist patients in obtaining insurance reimbursement
- Call/E-mail reminders to patients as needed.
- Fax notes/information to other providers or insurance companies as needed.
- Manage potential referral/patient leads, and follow-up appropriately.
- Maintain strict confidentiality according to HIPAA Privacy & Security Rules.
- Maintain cleanliness and organization in the office including stocking and managing supplies and linens, light cleaning, and regularly sanitizing throughout office as instructed.
- Other administrative tasks may be included to assist in clinic operations
Qualifications/Requirements:
- Bachelor’s Degree (Or HS Diploma + experience)
- Minimum 1 year customer service experience, or similar field
- Preferred: Experience in marketing, sales, medical, or hospitality
- Excellent written and oral communication skills
- Proficient in Microsoft Word and Excel
- Able to navigate multiple applications simultaneously
- Commitment to creating an ideal customer service experience for our patients and referrers
- Compassionate, empathetic, honest, team player
- Self-starter that excels in project and time management
- Dependable and reliable
- Detail-oriented and excels in organization
- Problem-solver, flexible, and works well under pressure
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Atlanta, GA 30306: Relocate before starting work (Required)
Work Location: In person