About Us:
ShipInsure is a rapidly growing SaaS company with a bold mission: to revolutionize the post-purchase landscape within eCommerce. Our innovative technology solutions empower eCommerce businesses to seamlessly offer shoppers insurance on platforms like Shopify and WooCommerce. As a Product Manager at ShipInsure, you will be a key driver of our product strategy, ensuring that our offerings continue to reshape the future of eCommerce insurance.
Job Description:
We are seeking a highly skilled Software Developer with a strong background in Python and SQL to join our technical support team. The ideal candidate will be responsible for troubleshooting and resolving various technical issues, including database queries, backend process debugging, and front-end UI bugs. This role requires a careful approach to handling sensitive production information, exceptional communication skills, and the ability to provide frequent and thorough updates.
Key Responsibilities:
- Respond to and resolve day-to-day technical issues encountered by staff, merchants, and customers.
- Perform detailed database queries to retrieve and analyze information.
- Debug backend processes to identify and fix issues.
- Utilize browser inspection tools to troubleshoot and resolve front-end UI bugs.
- Provide frequent and thorough updates to stakeholders on issue status and resolution.
- Conduct analysis and build reports when not actively providing technical support.
Qualifications:
- Strong proficiency in Python and SQL (4+ years)
- Experience with debugging and troubleshooting backend processes and front-end UI issues.
- Excellent communication skills, both written and verbal.
- Ability to handle sensitive production information with care.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Willingness to be on-call and provide support during off-hours as needed.
Preferred Qualifications:
- Previous experience in a technical support role.
- Experience with SaaS products and services.
- Familiarity with Shopify and ecommerce platforms.
Location: Remote / Lehi, Utah
What We Offer:
- Competitive salary and benefits package.
- Remote work options.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced Software Developer with a passion for helping others and solving technical challenges, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to
careers@shipinsure.io
ShipInsure is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and help make merchants the hero!
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
Compensation package:
- Employee stock purchase plan
Experience level:
Schedule:
Experience:
- Python and SQL: 1 year (Preferred)
Work Location: Remote