Description:
Join Kansas City's leading eye care team! At Discover Vision Centers, we believe in working together to provide the best eye care for our patients. We are currently hiring for a Scheduler to join our ever-growing team of professionals who share our main focus of GREAT PATIENT CARE!
If you are a determined individual and want to learn from the best eye care professionals in the area, then we want to hear from you!
Responsibilities include (and may vary):
- Answer all phone calls in a pleasant and professional manner
- Ability to effectively triage calls from patients to ensure appropriate scheduling
- Listen and ask questions to accurately determine the patient's objective for the call
- Take messages from patients and transfer calls, as needed
- Add detailed messages into EMR messaging templates and forward appropriately for follow up
- Accurately add patient/appointment information to NextGen computer system
- Reschedule clinic, cancellation, and "no show" appointments for assigned providers
- Recall - phone calls to patients who are overdue for an appointment
- Monitor email messages
- Schedule appointments from Patient Portal or Online Requests
- Maintain and update information in individual training/procedures manual provided
- Other duties as assigned
Hours: 8:00a - 5:00p M-F, with an occasional evening shift 10:00a - 7:00p. *remote hybrid option after 1 year of employment*
Requirements:
- High School diploma or equivalent
- Preferably previous scheduling experience or training
- Preferably previous insurance experience or training
- Good communication and organizational skills
- Good patient rapport
- Good listening skills
- Outstanding customer service skills
- Possess basic computer skills and efficiently use the computer
- Maintain patient confidentiality at all times
- Adhere to HIPAA regulations
- High degree of reliability, dependability, and accuracy
We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:
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Health and Dental insurance benefits
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Generous 401k matching program
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Paid time off
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Paid holidays available on day one
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Free counseling and support services
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Employee Perk Package
If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!