Summary
The Bilingual Customer Solution Professional is a collector who will manage a file of charged-off, delinquent consumer accounts referred to us by our clients. As a Customer Solutions Professional you will be tasked with generating revenue and obtaining monthly collection goals by calling consumers, discussing their account status and negotiating the best arrangements on behalf of our clients. You will go through an intensive and effective paid training program to set you up for success at RTR. Entrepreneurs, veterans, auto sales, retail sales, account managers and commission sales people often succeed in this unique and diverse environment.
Essential Functions
· Monitor assigned queues and follow up accordingly with customers, investors & attorneys.
· Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately.
· Analyze credit reports, loan histories, personal records & assets and make recommendations to managers.
· Comply with federal, state & local regulations pertaining to collections and bankruptcy practices.
· Responsible for inputting results of conversations into RTR’s collections system
Qualifications and Skills
· High School Diploma with relevant work experience required or College Degree
· Experience as a proven top performer in the collections industry; auto, credit card, or student loan experience
· Advanced Bilingual proficiency in English and Spanish is required.
· Proficiency with basic computer skills required.
· Demonstrated negotiation skills with a strong ability to persuade and sell.
· The ability to articulate and professional communication skills
Work Environment
This job operates in a hybrid setting, splitting time between professional office environment and remote home office set up. In both scenarios, this role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.
· Office Call Center: When in the office, the environment is a typical call center within a professional office setting. This includes working alongside other team members in a structured setting, which may involve background noise and the necessity for cooperative and coordinated team interactions.
· Remote Home Office: When working remotely, the employee is expected to maintain a dedicated and quiet workspace free from distractions, mirroring the professional standards of the call center environment. Employees must ensure a reliable internet connection and the capability to securely access company systems.
Both environments require the ability to maintain high productivity and consistent communication standards. The company may provide specific guidelines on the home office setup to ensure compliance with security and performance requirements.
Physical Demands
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is primarily office based and extensively involves telecommunications.
· Voice Clarity and Communication: Regular use of a clear, articulate, and professional speaking voice essential for effective customer communication. This role requires continuous verbal interactions, making the ability to speak clearly and intelligibly a fundamental job requirement.
· Prolonged Sedentary Work: Employees will typically spend extended periods seated, engaging in telephone conversations and computer work. Comfort with prolonged sitting and screen use is necessary.
· Repetitive Hand and Wrist Motions: Frequent use of hands and wrists for typing and navigating computer systems is required.
· Occasional Lifting: Employees might need to lift and handle office supplies up to 20 pounds occasionally.
These requirements are considered essential for the performance of this job’s duties. In cases of medical limitations affecting these abilities, the necessity of performing these essential functions will be a consideration in evaluating reasonable accommodations and determining the appropriateness of medical certification for return to work.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Experience level:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Hybrid work
- Office
Ability to Relocate:
- Phoenix, AZ 85015: Relocate before starting work (Required)
Work Location: Hybrid remote in Phoenix, AZ 85015