Universal Home Experts
Has an opening for HVAC Dispatcher
We are a Local, Independent Family Owned, Company that specializes in excellent customer service.
Now celebrating our 30th year!
Our HVAC Dispatcher MUST HAVE:
Strong Administrative Ability with Computer proficiency and Able to multitask Wants to communicate with our customers and manage their expectations throughout the day and has the Ability to analyze data and make correct decisions
WE PROVIDE our HVAC Dispatcher
* Competitive pay
* Health, dental, life and disability insurance, 401K
* 7-10 paid Holidays, one paid week off 1st year
* Room for growth and career advancement
* Training, Training, Training
* Working with great people, growth potential, great culture, having fun while being paid well!
* Year Round work with an award winning team in business since 1992
Our HVAC Dispatcher's responsibilities fall into two main functions, scheduling and communicating.
Dispatcher's Responsibilities
Direct reports to Service Manager
Understand the skill level of the technicians, the needs of the customer, and be able to match them for maximum results
Estimate drive time accurately
Contact customers to inform them of the technician's estimated time of arrival
Keep customers informed of any changes that affect them
Understand how to create a schedule and capably use available dispatch software
Know the weekly on-call schedule for technicians
Develop contingency plans for busy times; optimize the schedule
Communicate, as necessary, with inventory personnel and parts people
Monitor technician performance; record results
Obtain and verify payment methods
Prepare for the next workday (supplies, technicians in place, etc.)
The Dispatcher's role is primarily as an analyst:
A dispatcher directs, controls and monitors the activities of a company's technicians,
Maintains contact with customers to meet or exceed their expectations.
In addition to monitoring and directing technicians' activities and alerting customers,
a dispatcher makes important scheduling decisions based on many variables related to time and distance, skill levels and job priority.
With all of this going on, a dispatcher is expected to respond quickly and calmly to problems, schedule changes and emergency calls.
The dispatcher contributes to the company's bottom line by maximizing revenue, nurturing customer relations and building a positive image.
Our Promise to you!
When you choose Universal Home Experts for your career in return we will help you become a better craftsman, a better person and improve your standard of living.
Universal Home Experts is an employee focused company and is working to be the most trusted home repair company in Houston. We take care of our Dispatchers, so our customers receive the most professional service experience in town!
Visit our website: http://universalhomeexperts.com
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Rotating weekends
Application Question(s):
- Are you willing to submit to criminal background check and routine drug screens?
- What is more important when dispatching Field Personnel? To prioritize geography so that drive time is kept to a minimum? Or Right Tech to the right call?
- Tell me about a time when you faced competing priorites.
- Tell me about how you analyze information?
- What CRM or dispatch software are you skilled at?
Education:
- High school or equivalent (Required)
Experience:
- Home service coordinator: 2 years (Required)
Ability to Relocate:
- Houston, TX 77064: Relocate before starting work (Required)
Work Location: In person