OPERATIONS TEAM MEMBER - Hoover Met Complex
Sports Facilities Management, LLC
LOCATION: Hoover, AL
REPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT
STATUS: PART-TIME
ABOUT THE COMPANY:
Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
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Provide courteous and friendly service to all guests and staff
- Be responsive to guest concerns and direct to appropriate manager to resolve
- Enforce facility policies and procedures
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Have general knowledge regarding program options and facility events
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Assist other departments as necessary
- Complete special projects, daily assignments, and other duties as directed by management
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Setup and take down of basketball courts, staging, risers, and other event related items
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Ensure correct equipment is available for all games
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Monitor play areas including turf and courts
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Keep supervisor informed of issues and updates
- Respond to all incidents, accidents, injuries, and altercations
- Complete and file corresponding paperwork as necessary
- Assist with daily maintenance and upkeep of department equipment
MINIMUM QUALIFICATIONS:
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Ability to work with a wide variety of ages from preschool thru adult
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Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
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Excellent communication skills, both verbal and written
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Ability to maintain focus in a high-volume, fast-paced environment
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Must have excellent guest service skills
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Must be detail-oriented and have outstanding organizational skills
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Ability to multi-task and prioritize
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Ability to remain calm and focused in difficult and stressful situations
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Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
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Must work well with others
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Must take personal initiative for the betterment of the team and facility
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Commitment to the safety and wellbeing of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
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Must be able to lift 40-50 pounds waist high
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Will be required to stand for extended periods of time
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Will be required to work indoors and outdoors year-round
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Must be able to work independently in a busy environment
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Must comply with safety and health code standards
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Facility has intermittent noise
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Must wear proper uniform
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Able to run/walk as needed
PREFERRED:
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General sports knowledge
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Able to work electric scoreboard