Full Job Description
Company
Headquartered in New Jersey with another 8 offices in the United States and dedicated partners strategically located throughout the world, TMX Intermodal has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. TMX has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a logistics platform providing freight updates and rate quotes.
Position Summary:
The Sales Account Executive maintains and grows relationships with assigned customers while achieving an assigned sales and revenue goals. Reporting to the local Branch Manager, the Sales Account Executive is expected to retain existing business, introduce and promote new products and services to assigned customer accounts, develop new relationships and increase TMX's market share in the territory.
Responsibilities:
- Retain customer volume, sales and profitabilaty.
- Penetrate and expand relationships and revenue potential with assigned accounts by:Selling new or additional products or services to current buyers; and/or
Finding additional buyers and stakeholders within the existing customer location; and/or
Selling additional customer locations.
- Sell and support the full suite of the firm’s product and service offerings.
- Develop and manage robust pipeline of new opportunities to help increase TMXs market share in the territory.
- Support and actively participate in all aspects of the sales process, and calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
- Direct joint customer planning efforts in assigned accounts.
- Proactively manage customer satisfaction and service delivery by anticipating potential service problems, monitoring satisfaction, and recommending process and delivery improvements.
- Assist other sales team members, when directed, with customers outside the assigned account base when required.
- Support and manage assigned customer transition from the Business Development Group during customer implementation.
- Design, manage, and deliver Quarterly Business Reviews, in collaboration with other internal stakeholders, to assigned customers.
- Insure all assigned customer’s pricing, RFP responses, and bids are completed and delivered accurately and timely.
- Support SOP creation, management, updating and adherence for assigned customers.
- Travel when necessary within region to branch offices, customer field offices, and assigned customers to help accomplish assigned customer objectives.
Accountabilities and Performance Measures
- Achieves assigned sales and revenue budgets.
- Meets assigned expectations for profitability.
- Achieves customer retention and growth targets.
- Maintains high customer satisfaction ratings that meet company standards.
- Completes required training and development objectives within the assigned time frame.
Alignment:
- Reports to the VP of sales
- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
- Works closely with the Customer Service Team members to ensure customer satisfaction and problem resolution
*
- Benefits:
- Medical, Dental, and Vision Benefits with company cost-sharing
- 401(k) Retirement Plan with a generous company match
- Paid Time Off
Salary range: $40,000 - $60,000 depending on experience.
Job Types: Full-time, Part-time, Contract
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Outside sales: 3 years (Required)
Ability to Relocate:
- Atlanta, GA: Relocate before starting work (Required)
Work Location: On the road