Position Requirements & Responsibilities: (These requirements are in addition to any and all Viewrail employment requirements and policies.)
Job Summary: The Customer Response Receptionist is responsible for greeting guests as they enter the Viewrail HQ, getting them signed in and aligned with whoever they are here to see, and creating a positive first impression of Viewrail as a whole Secondary to that are the duties of answering our customer’s incoming correspondence, mainly phone calls, in a timely manner and then getting them aligned with the proper internal processes. This role is crucial to creating a welcoming and positive experience for all guests from the first interaction. This is an hourly position that is performed full-time in the office at the Viewrail Headquarters.
Responsibilities:
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Initiate the first line of customer excellence in an ultra-responsive timeframe
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Greet guests as they enter Viewrail HQ in a friendly and timely manner
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Help guests sign in and connect then with the appropriate individuals
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Offer refreshments to guests while they wait for their appointment
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Assist in building upkeep. Making sure our HQ is presented professionally throughout the day
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Coordinate incoming phone traffic properly within the organization
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Properly determine the customer’s needs by asking key questions and using appropriate and available resources
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Order Status Updates
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Proactive/Outbound calling
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Additional duties as needed and assigned
Required Skills:
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Highly organized & excellent time management skills
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Ability to use active listening and critical thinking to assess the customer needs by either providing them the appropriate resource or set them on a path for excellence in a timely manner
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Being able to self-start and self-motivate when there is no one available to provide instruction.
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Strong work ethic and attention to detail
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Excellent communication skills; listening, comprehension, and empathy
Desired Skills:
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Strong bias for customer satisfaction
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Experienced reception skills
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Ability to manage switching quickly between multiple tasks