Survey Specialist Job Description
We are currently seeking On-Call employees to Work-From-Home. The primary responsibility of the position is to conduct outbound calls to complete a political poll. We are seeking candidates that will be available in the evening and on weekends, that are punctual, and can achieve all performance goals set forth. We ask for flexibility, willingness to work in a fast-paced environment, a quiet setting to work in, and effort!
Technical Requirements:
- PC running Windows 10 Pro or Windows 10 Home
- USB Headset with noise-cancelling microphone
- Google Chrome installed as browser (Not Microsoft Edge/Safari/Firefox/Internet Explorer)
- High Speed Wired Internet (10 Mbps > download/10 Mbps upload)
- Chromebooks & MacBooks are not compatible
Essential Functions
- Initiating surveys with customers over the phone while providing an excellent and exceptional experience for the caller.
- Actively listening to the customer’s needs and wants.
- Reading the script verbatim to engage the caller and to keep the conversation fluid
- Ability to adapt to changing requirements in regard to compliance standards
Competencies
- Persuasion Skills
- Effective Communication
- Technical Capacity
- Collaboration Skills
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. As well as the ability to use a computer in a timely manner.
Position Type and Expected Hours of Work
This is an on-call, work-from-home, position. The range of days and hours of work are:
Monday through Sunday, 1PM - 10PM
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Temporary
Pay: $13.00 per hour
Expected hours: 1 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Shift:
Work setting:
Work Location: In person