The Move In Coordinator is an integral part of the Sales and Marketing department. This position supports revenue and occupancy growth by managing effective move-in processes from the point of deposit to physical move-in in Assisted Living communities. This role also serves as a key back-up sales team member, when the Sales and Marketing Director is not available. JOB PERFORMANCE STANDARDS I. CORE PERFORMANCE STANDARDS: Consistently exhibits behavior as set forth in the attached Core Performance Standards. II. ESSENTIAL FUNCTIONS
- Assist incoming residents with all facets of transition and move to the property with urgency.
- Completes/organizes new resident paperwork and files including required documentation and residency agreement.
- Assist with orientation of new residents and follow-up after move process to ensure satisfactory resident and/or family experience.
- Follow-up with new resident and family weekly to ensure a smooth transistion to community.
- Coordinate communication amongst multiple departments and buildings to ensure all move-ins and transfers are completed smoothly while providing superior customer service.
- Monitor and maintain apartment inventory and coordinate the preparation of selected apartment to ensure readiness for move-in.
- Complete and maintain key occupancy and marketing reports in partnership with the Sales and Marketing Director.
- Assist Sales and Marketing Director in managing calls and emails from prospects, families, and depositors and/or direct them to relevant staff when necessary.
- Conduct tours of the community and answer inquiry calls when marketing team is not available.
- Works with Sales and Marketing Director to create and update resources and marketing materials, for residents and famility members.
- Performs other duties and responsibilities as assigned.
Job Type: Full-time
Pay: $27.00 - $33.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Experience:
- Marketing: 1 year (Preferred)
Ability to Relocate:
- San Rafael, CA 94903: Relocate before starting work (Required)
Work Location: In person