We are agile, innovative, fast-paced and our goal is to provide a consistent cleaning experience for the Jacksonville community through our fast communication & ability to act quickly.
Our work environment includes:
- On-the-job training
- Growth opportunities
- Flexible working hours
My name is Samantha & I am the owner of Fresh Look Home Cleaning & I am looking for a 5 STAR Person to join my team.
How do I define 5 Stars?
Consistent: You always show up.
Service: You focus on serving.
Communication: You don't sugarcoat the truth.
Flexible: You adapt in a changing environment.
Accountable- You take 100% responsibility.
Growing: You seek feedback.
Integrity- You follow through on commitments.
What We Provide:
Comprehensive Paid Training- We are going to show you how to excel at the job! No experience required.
Positive Work Environment - Negativity & drama are not welcome here.
Weekly Pay- This position has a base of $500 commissions of $200-$500 a week.
Advancement opportunities - We grow leaders.
Mentorship- Put yourself in an environment where growth is the standard.
If it sounds like I might be talking to you, please apply.
Roles: To convert leads to sales, convert new clients to recurring clients, correct service failures, assure outstanding customer satisfaction, relations, and communications.
Requirements: 1 year sales, 1 year customer service experience, some computer skills, email, articulate correspondence, friendly, quality voice
Responsibilities:
Sales - Assure customers & prospects are followed up on and converted
Maintain or improve prospect conversion
Document, track, measure (leads, conversions)
Submit weekly reports
Maintain daily stats
Customer Service – Handle (or return-call) all customer complaints on NEW client cleans in a timely manner - Arrange re-cleans, and follow ups.
Involve Office Manager when a customer cannot be satisfied or severe issues
Make recommendations to management regarding trends, changes
Document complaints
100% discretion on re-cleans, discounts, refunds
100% Cleaning Tech reprimand, correction
100% discretion over turning down problematic jobs / customers
Results:
Convert prospects to sale at 70% or higher
Book every converted lead timely
Correct service failures, convert to raving-fan status
High customer satisfaction through communication
Quality service, customer satisfaction (low cancels, good online reviews)
Understand and monitor sales trends
We encourage you to apply.
Job Types: Full-time, Part-time
Pay: $500.00 - $982.00 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Remote