#LNJ
We are looking for sub-contractors to support our installation services by providing installments and quality, professional and consistent customer service. He/she is directly responsible for maintaining and improving customer relationships while interacting with customers on a daily basis during on-site home measurements. Installers works with design consultants to identify and resolve issues prior to production. The position is directly responsible for providing a positive customer experience, accurate measurements, and window treatment installments.
Key Responsibilities:
· Communication- Ability to clearly communicate to all departments (sales, production, scheduling) on all products and applications on the day of the installment. This will require clear handwriting, emailing, and detailed sketches.
· Mobile Office- Being comfortable behind the wheel for up to 6 hours a day going from one appointment to the next.
· Functions-Driving from customer to customer throughout the day to single-family homes, townhomes, and condo buildings. Reading installment instructions and accurately installing window treatments. Requirements of reaching over the head, bending, and working safely around furniture.
· Organization and Time Management- Keeping records of all projects until completion and being able to complete your day of appointments in a timely manner. (Being able to arrive at all appointments within the time frame given)
· Tech Savvy- The ability to navigate mobile applications as well as web-based applications. (inputting information, quality picture taking, scanning/printing)
· Respond to and fulfill Shop at Home Consultations request by phone, email and website
· Develop strong working relationship with the team of designers, stores, measure techs, and other installers
· Ensures customers requirements and needs are met in a timely and effective manner while respecting BTG culture
· Provides support and guidance to our Field Team
- Needs to be open to cover Cape Cod
- Key Requirements
- Previous install experience
- Strong communication (verbal and written)
- Strong administrative skills
- Comfortable using Microsoft Office
- Ability to multi-task
- Flexible schedule
- Receptive to feedback
Job Type: Full-time
License/Certification:
- Driver's License (Required)
Work Location: On the road