DTMO Assoc Program Manager
The DTMO Associate Program Manager reports to the Director of DTMO and provides support to the DTMO Manager, Program Managers (PgMs) and Project Managers (PMs) to successfully complete large, complex digital transformation programs and projects within scope, schedule, quality and cost requirements. The Associate Program Manager works closely with PMs and PgMs and coordinates with DT Transition Manager, project leads, project sponsors, key stakeholders and procurement departments in maintaining key PPM data, documents or artifacts for each program and project. The Associate Program Manager acts as the delegate for the Program Managers
Responsible for controls support for large complex Digital Transformation programs and projects from initiation to close out to ensure alignment with approved scope, schedule, and cost requirements, applicable regulatory requirements and stakeholder requirements.
Develop and lead a cohesive, program-wide controls approach, including the areas of schedule, financial, contracts, risk, PPM tools, operational procedures, and program information/documents
Work collaboratively with leadership, project team members and project sponsors to design appropriate controls to help execute on project and program plans.
Train and mentor new staff or team members on appropriate use of program or project controls / PPM Toolkit.
Create a well thought out resource management process to optimize the utilization of various resources within a project or program.
Responsible for development and maintenance of tools and processes to surface and track resource demand and capacity management per project and across programs. This includes understanding of skill sets, capacity and best fit for the work, along with effort hours aligned to schedules.
-
Project Portfolio Management (PPM) Tool Administration
Responsible[ for PPM performance analysis as the primary subject matter expert for the toolkit. Develop reports and dashboards as needed to provide program performance analysis, identify issues, support management decision-making, and meet stakeholder communication needs.
-
Program / Project Schedule and Program Dependency Controls/Maintenance:
Assist PM / PgM in project schedule control to ensure that schedules adhere to standard project life cycles, with key tasks, milestones and cross program dependencies are clearly identified.
Support PMOs in coordinating necessary schedule updates for the integrated program schedule(s) from PMs, Workstream Leads, and vendor partners, including milestone identification, % complete, current status, and any changes in dates or dependencies.
-
Program / Project Support Activities
Supports PM, Project sponsors and financial processes in preparing annual project budget and tracking variances to budget.
Support PgM/PM in working with financial processes in deliverable approval and tracking per contracts.
Responsible for ensuring program and project status reporting is conducted on a periodic basis, with effective processes and relevant and timely information delivered to the right stakeholder groups.
-
Program / Project Continuous Improvement Processes:
.Manage escalation of Project level lessons learned that are escalated to the Program level and/or DTMO level.
Organize quarterly (at a minimum) lessons learned reviews with all PMs and PgMs, and incorporate approved improvements into the PPM online toolkit (including data, forms, automations, reports and dashboards), artifact library and/or documents.
OCM personnel to determine stakeholder analysis and management plans are in place.
-
Program / Project Document Management:
Collaborate with Transition Manager to implement and maintain a program-wide document management framework in accordance with the overall plan.