Details
Open Date 06/20/2024
Requisition Number PRN38926B
Job Title Administrative Assistant
Working Title Front Desk Coordinator
Job Grade D
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
The primary responsibility for this position is to open and close the office Monday through Friday 8:00am-5:00pm (this position is not eligible for telework).
VP Area President
Department 00317 - Disability Services
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 20.00 to 22.00
Close Date
Open Until Filled No
Job Summary
The Center for Disability and Access ( CDA ) provides accommodations to students with disabilities on campus. The primary responsibility for this position is to open and close the office Monday through Friday 8:00am-5:00pm (this position is not eligible for telework). Additionally, the Front Desk Coordinator will also work extensively with faculty, staff, and students in providing exceptional customer service, resolving complaints, answering phones, and supporting operations at the CDA office.
About Student Affairs
Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs is committed to grounding our programs, procedures, and policies to assist students. Our expectation is that all employees are engaged in work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.
Excellent benefits package included.
Responsibilities
Open and close the office 8 AM-5 PM M-F with occasional evening hours required.
Supervise the daily operations of the front office area including supervision of any part-time student staff.
Maintain office supplies and recommend purchasing of supplies
Assist in the exam accommodation program by preparing exams, scheduling exam space, and scanning/emailing exams.
Customer Service:
Provide direct student and faculty-facing support, serving as a primary receptionist.
Resolve problems and respond to complaints.
Provide customer service training to front desk staff.
Recruiting:
In coordination with the Associate Director responsible for recruiting, hiring, and training of part time student staff and evaluating the performance of student staff.
Department Procedures:
Assist in the revision and addition of department procedures related to the front desk and customer service operations.
Other duties as assigned, including providing support for all the office functions and other services as appropriate. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Work Conditions
Nearly continuously: office environment
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Associate degree in business or equivalency (one year of education can be substituted for two years of related work experience) and three years full-time secretarial experience required. Demonstrated human relations and effective written and verbal communication skills required. Knowledge of basic bookkeeping practices and direct supervisory experience preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Bachelor’s degree preferred.
Understanding of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.