Venturi Restoration is an award-winning national leader in the full-service property damage restoration and reconstruction industry. We are GROWING and looking for a Customer Service Representative to join our team in our Commerce City, CO office. This position is fast-paced, exciting, and rewarding.
The Customer Support Representative is the in-house link between our customers and our Venturi Restoration technicians. The Customer Support Representative will field all customer order requests and billing phone calls and develop the day-to-day schedule for Venturi Restoration technicians and assist in routing all technicians, in conjunction with the base manager. This position is full time, hours are 7am-4pm with some occasional over time hours. THIS IS NOT A REMOTE POSITION.
- Field all incoming customer order requests within assigned region.
- Maintain company database (NetSuite) through order entry and customer updates.
- Schedule and dispatch technicians based on customer need.
- Input daily management and sales customer calls and updates.
Track technician payroll hours, commissions, and PTO requests for Human Resources.
QUALIFICATIONS
- Have an EXCEPTIONAL phone presence and a customer building attitude.
- Dispatch experience in a service company is a big plus.
- Must be proficient in MS Office (Outlook, Excel, Word) type minimum 50 wpm.
- Able to perform all duties with minimal supervision.
- Multi-task with the ability to prioritize large volumes of work.
- Legally eligible to work in the United States.
- Must pass a criminal background check and drug screen.
- Valid Driver's License and reliable transportation.
- Bilingual is a PLUS, but not required.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Application Question(s):
- Are you willing to take a mandatory drug test and have a background check?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
License/Certification:
- Driver's License and reliable transportation (Required)
Work Location: In person