We are looking for an entry-level IT Assistant. This role partners with our IT service provider, company leaders, and internal end users (employees) on a range of on-site and technical responsibilities. Training and guidance will be provided. Please be open to learning.
Primary Responsibilities Include:
· Serving as an on-site liaison between employees, company leaders, and service providers
· Traveling between multiple corporate locations to complete on-site physical setup of hardware, including computers, phones, printers, IP cameras and more
· Responding to requests for technical support from employees and company leaders:
-Providing direct technical support for basic issues related to password management, mobile device configuration, software installation, email archiving, routine maintenance, etc.
-Escalating more complex technical support needs to IT provider and facilitating communication/resolution as necessary
· Coordinating with vendors and service providers
· Assisting in the training of users on new systems and software
· Maintaining IT inventory and supplies
Additional Responsibilities Could Include:
· Assessing areas of the company in need of IT optimization and improvement
· Contributing to planning and implementation of IT projects
· Assisting in the development and implementation of IT policies and procedures
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Elk Grove Village, IL 60007: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person