Summary:
The QTI Group has partnered with a billing services company that assists automotive service centers across North America. They are seeking a Customer Service Payment Associate to join their team. This temp-to-hire position is on-site located in Middleton. It offers a schedule with Monday-Friday full-time hours between 8am-6pm. Pay starts at $19/hr.
Are you a self-starter and a team player Do you enjoy building relationships with customers and digging for the right answer If so, APPLY TODAY!
Responsibilities:
- Review, research and respond to customers and clients with appropriate information and resolve issues based on history and company/client policy, escalating as appropriate.
- Outbound and inbound calls with customers and clients using multi-line phone system.
- Respond to email, fax, and voicemail messages in a timely, professional, and courteous manner.
- Work with customers to resolve invoice and payment issues.
- Contact past due customers to obtain payment.
- Apply payments and credits accurately and per policy guidelines.
- Open mail and processing payments.
- Perform credit and reference checks via phone, fax, or email.
- Explain reports and documents to clients and customers.
- Act as the liaison between our clients and their customers
- Prioritize tasks appropriately to resolve customer and client concerns effectively and in a timely manner.
- Other customer service-related responsibilities and special projects as needed.
Qualifications:
- A positive, can-do attitude, team player.
- Strong grammar, verbal, and written communication skills are required.
- Personal computing skills, including MS-Excel, MS-Outlook, MS-Word, and keyboarding.
- Proficient typing skills, minimum 35 wpm.
- Customer service experience, preferably in an accounts receivable, bookkeeping or collections position.
- Strong organizational and attention to detail skills are required.
- Ability to work successfully and multi-task in a fast-paced environment.
- Ability to learn quickly and take on new tasks.
- Ability to solve problems logically and creatively while following policies and procedures.
- Excellent research and organizational skills.
- Ability to maintain a high level of confidentiality.
- Willingness to complete a background check.
#MMAS