Cougar USA is a leading supplier of water control systems for commercial building applications, specializing in Pre-Engineered and Custom-Designed solutions for water pressure, level, temperature, flow, and quality.
We are looking for an enthusiastic Field Service Technician to add to our team! This role is responsible for driving customer satisfaction by executing service functions of the Cougar USA Field Service Team, including but not limited to break/fix service, STAR® program, make-ready, start-up, commissioning and owner training. This position will be critical in helping the Field Service Team serve as an engine for growth of the company in profit and customer service.
Company Benefits:
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401(k)
- Competitive salary
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Comprehensive benefits package
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Profit sharing
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Training & development
Key Job Responsibilities:
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Perform service calls, start-ups, commissioning and owner training
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Assemble fiberglass tanks
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Make-ready and repair rental pump fleet
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Make-ready skidded engineered equipment
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Perform and promote STAR® Program
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Funnel leads to sales teams
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Excellent customer service skills and ability to manage customer expectations
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Highly organized and capable of managing multiple jobs or service calls at once
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Great teammate and team player
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Working knowledge of field service scheduling technologies
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Strong verbal and written communication skills, and maintaining a professional appearance and demeanor
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Technical product aptitude (Commercial plumbing and HVAC experience)
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Controls and electrical experience are a plus
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Accurate, timely and thorough data entry and documentation
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Prior experience in a field technician role
At Cougar USA, we hire people who are passionate about doing a good job for their customers. We are committed to our partners in business and go above and beyond the call of duty for them. We are reliable, responsible, and resourceful in creating solutions for our customers’ problems. We are small, tight-knit company that will make you feel like family and challenge you to grow personally and professionally. If this is who you are also, we can’t wait to meet you!
Core Values:
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Passionate for Cougar's Brand
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Commitment to Partners
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Reliable, Responsible, Resourceful
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Cougar Family-Oriented