Young Adult Assertive Team, Program Assistant
Reports : To Team Leader
Travel or Special Conditions/Requirements:
We believe that in-person operations are the best way to serve our clients, both directly and through essential operational support. In-person work primarily in Brooklyn.
JOB DESCRIPTION:
- Compile and send weekly census reports and monthly change of status reports to SPOA.
- Maintain consumer medical records and computerized data to ensure compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene standards, and Bridge policies and procedures.
- Assist staff as it relates to data entry and maintenance of consumer records.
- Attend morning meeting, take minutes, and communicate relevant scheduling and program information to staff as they conduct their work in the community.
- Create consumer medical records chart.
- Archive medical records and copy records for medical record requests.
- Maintain and update program logs, monthly and weekly organizational boards.
- Update team scheduling calendar to support the Director.
- Maintain and update program materials, forms and office supplies.
- Responsible for all telephone inquiries relating to the program and triaging messages between the program and clinicians conducting community visits.
- Provide receptionist duties when needed.
- Coordinate time sheet collection & pay check distribution to the program.
- Liaison to staff completing field visits in accordance with program safety plans.
- Conduct health insurance eligibility checks and ensure accurate updated information is entered in the electronic medical record.
- Notify staff and support program staff to ensure consumers are enrolled and recertify for Medicaid and health insurance.
- Provide team with information about consumer’s status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive status.
- Support staff with communication with HRA, Medicaid, MCOs and consumers to enroll, address spend-down issues and eligibility.
- Conduct electronic charting audits to ensure all documents are completed and available for the team to complete monthly Medicaid billing.
- Run electronic reports to support the Team Leader to manage oversight of documentation.
- Coordinate with the Biller and the Billing Manager to ensure monthly billing can be submitted timely and all issues are resolved when denials are received for bills submitted to the Department of Health and MCOs.
- Support the team in coordination of up-to-date information in the electronic medical record about consumer’s pharmacy.
- Support team leader, staff and psychiatrist in communication with Managed Care ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.
- Assist with tracking of Health Home enrollment and submit reports to Health Homes on participant status as needed, and communicate with Biller and Billing Manager on payment that should be submitted.
- Manage service dollar petty cash account in accordance with Interborough Developmental and Consultation Center’s policy and procedures for distribution and reconciliation metro cards and cash for consumer purchases.
- Process check requests for the program.
- Provide culturally competent support in accordance with Interborough Developmental and Consultation Center’s policies.
- Perform other duties as required by the leadership of Community Support Programs.
Qualifications
- Bachelor’s Degree Preferred (BA, BS).
- Previous administrative experience in direct service program.
- Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with consumers and family members, government agencies, and agency staff.
- Excellent diplomacy, poise and social skills to deal with consumers facing a range of problems including serious mental illness, substance abuse, crisis, and stress.
- Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment.
- Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion.
- Ability to create and maintain well-organized administrative and operational systems;
- Knowledge of electronic medical records
- Knowledge and proficiency in MS Word, Excel, PowerPoint, and possess a willingness to learn new electronic medical programs as needed.
BENEFITS WE OFFER:
- Medical including Dental and Vision
- Cafeteria Plans: FSA, Dependent child care plan, qualified transportation plan
- Up to 3% 401k Profit Sharing plan automatic contribution for eligible employees
- 401k Additional 4% match of your contribution from your salary
- Employee Assistant Program Services (EAP)
- Community Mental Health Loan Repayment Program for qualifying candidate
- Paid time off (PTO)
- Referral Bonus for qualifying positions
Interborough is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, sex, national origin, disability status, genetics, protected veterans’ status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and/or local law and encourage women, veterans and other minorities to apply.
Interborough Developmental and Consultation Center is committee to Diversity, Equity, Inclusion and Belonging (DEIB) in the workplace. We believe that DEIB is unite to every community.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
#INDACT
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Patient demographics:
Schedule:
Education:
Experience:
- direct service: 1 year (Required)
Ability to Commute:
Work Location: In person